Thank you for choosing Ra Beauty. This Shipping & Returns Policy explains how we process, ship, and deliver your order, and how returns, refunds, and exchanges work. It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy. By placing an order at rabeauty.co, you agree to this Policy. We may update it at any time by posting a revised version with a new “Last Updated” date.

PART ONE — SHIPPING

1. Order Processing

Orders are processed Monday through Friday, excluding U.S. holidays. Most orders are processed and prepared for shipment within 1–3 business days after the order is placed and payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. During launches, promotions, and peak periods, processing may take longer. You will receive an order confirmation by email when your order is placed and a shipping confirmation when it ships. We reserve the right to verify, hold, or cancel orders flagged for potential fraud or error, as described in our Terms & Conditions.

2. Where We Ship

We currently ship within the United States, including U.S. territories. International shipping is not currently available. We do not ship to freight forwarders or to addresses we are unable to verify, and we may decline to ship to certain destinations at our discretion. If we cannot ship to your address, we will notify you and refund any amount charged for that order.

3. Shipping Methods, Rates, and Free Shipping

Shipping options and the exact cost for your order are calculated and displayed at checkout before you pay, based on your destination, the items ordered, and the service selected. We ship via reputable carriers, which may include USPS, FedEx, and UPS. Carrier and service selection are at our discretion unless you choose a specific option offered at checkout.

Standard. Standard shipping rates are shown at checkout.

Expedited. Expedited shipping, where offered, is available at the rates shown at checkout.

Free shipping. Orders over $85 may qualify for free standard shipping within the United States. Free-shipping promotions are subject to their own terms and may be changed or withdrawn at any time.

4. Estimated Delivery Times

Delivery time is the processing time plus the carrier’s transit time. Typical domestic transit is approximately 2–5 business days after shipment, depending on destination and service. All delivery windows are estimates only and are not guaranteed. We are not responsible for carrier delays or for delivery dates that fall outside these estimates.

5. Order Tracking

When your order ships, we will email you a tracking number, where available. Please allow up to 24–48 hours for tracking to update after you receive it. If your tracking has not updated or you have questions about your shipment, contact us at admin@rabeauty.co with your order number.

6. Shipping Address Accuracy and Failed Deliveries

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If a package is returned to us as undeliverable, or because of an incorrect address, an unclaimed delivery, or a refused shipment, we will contact you. We may, at our discretion, reship the order once you cover any additional shipping cost, or issue a refund for the product price less original shipping and any return-shipping or restocking costs. Address changes cannot be guaranteed once an order has been submitted for processing.

7. Risk of Loss; Lost, Stolen, or Damaged-in-Transit Packages

Title and risk of loss pass to you when we deliver the products to the carrier. Once a package leaves our facility, it is in the carrier’s control. If tracking shows your order was delivered but you cannot locate it, please check with household members and neighbors, confirm the address, and contact the carrier to file a claim. While we are not liable for packages lost or stolen after delivery, we want you to have a good experience — contact us at admin@rabeauty.co and we will do our best to assist, including helping you file a carrier claim where applicable.

If your order arrives visibly damaged in transit, see Section 11. Report any shipping issue within 7 days of the delivery date shown by the carrier so we can help while a carrier claim is still possible.

8. Shipping Delays and Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including carrier disruptions, weather, natural disasters, labor actions, system outages, public-health emergencies, or other force-majeure events as described in our Terms & Conditions. Estimated dates may be extended in such circumstances without liability to us.

PART TWO — RETURNS, REFUNDS & EXCHANGES

9. Return Policy at a Glance

In short: For health and hygiene reasons, opened or used personal-care products cannot be returned. If your order arrives damaged, defective, or incorrect, we will make it right — contact us at admin@rabeauty.co within 7 days of delivery with your order number and photos, and we will arrange a replacement, refund, or store credit. Full details are below.

10. Hygiene Policy: Opened or Used Products

Because our products are personal-care items applied directly to the hair, scalp, and skin, we are unable to accept returns or exchanges of products that have been opened, used, or had their tamper-evident seal broken, except where the item was damaged, defective, or incorrect, or where applicable law requires otherwise. Unopened products in their original, sealed, unused condition may be eligible for return within 30 days of delivery, subject to the steps in Section 12. We may decline returns that do not meet these conditions and reserve the right to charge a reasonable restocking fee or deduct outbound shipping where permitted.

11. Damaged, Defective, or Incorrect Items

We inspect orders before they ship, but if you receive an item that is damaged, leaking, defective, or different from what you ordered, we will make it right at no cost to you. Contact us at admin@rabeauty.co within 7 days of delivery and include your order number, a description of the issue, and clear photographs of the product and packaging. Once approved, we will, at our discretion, send a replacement, issue a refund, or provide store credit. We may ask you to return the affected item using a prepaid label.

12. How to Request a Return or Report a Problem

To start a return or report an issue, email admin@rabeauty.co with the subject “Return / Order Issue” and the following:

• Your order number and the name on the order.
• The item(s) involved and the reason for the return or report.
• For damaged, defective, or incorrect items: clear photos of the product, seal, and packaging.

Please do not ship any item back before receiving return authorization and instructions from us. Returns sent without authorization may not be accepted or refunded. Unless the return is due to our error or a damaged, defective, or incorrect item, you are responsible for return-shipping costs, and we recommend a trackable method, as we are not responsible for returns lost in transit.

13. Refunds: Method and Timing

Once we receive and inspect an authorized return, or approve a reported issue, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed, plus additional time for your bank or card issuer to post it. Unless the return results from our error or a damaged, defective, or incorrect item, original shipping charges, and any return-shipping costs, are non-refundable. We reserve the right to refund as store credit where a refund to the original method is not possible.

14. Exchanges

Because we offer a focused product range, we generally process an approved return as a refund or store credit rather than a direct exchange. If you received a damaged, defective, or incorrect item, the fastest resolution is usually a replacement of the same item, which we will arrange at no cost to you as described in Section 11.

15. Non-Returnable and Final-Sale Items

Unless required by law, the following are not eligible for return or refund: opened or used products; items with a broken tamper-evident seal; items marked “final sale” or “non-returnable” at the time of purchase; free gifts, samples, and promotional items; gift cards; and items not purchased directly from rabeauty.co (for example, products bought from a retailer or third party, which are subject to that seller’s policy).

16. Order Cancellations and Changes

We aim to process orders quickly, so there is a limited window to cancel or change an order after it is placed. If you need to cancel or modify an order, contact admin@rabeauty.co as soon as possible with your order number. We will accommodate requests where the order has not yet entered processing or shipped, but we cannot guarantee changes once fulfillment has begun. Orders that have shipped are handled under the returns rules above.

17. Refused and Undeliverable Shipments

If you refuse delivery, or a shipment is returned to us as undeliverable through no fault of ours, we will process it as a return once received. Any refund will exclude original and return shipping and may be reduced by a reasonable restocking fee where permitted. Reshipment may require payment of additional shipping.

18. Product Results and Satisfaction

Results vary from person to person. As explained in our Terms & Conditions, Ra Beauty products are cosmetics and we do not guarantee any specific outcome, including hair growth, thickness, reduced shedding, or scalp results, and we cannot evaluate or treat any medical condition. Because hair- and scalp-care results depend on consistency and many individual factors, dissatisfaction with personal results is not, by itself, a basis for returning an opened or used product. Our commitment is to deliver a genuine, high-quality product in good condition — and to promptly make right anything that arrives damaged, defective, or incorrect.

19. Payment Disputes and Chargebacks

If you believe there is a problem with your order or a charge, please contact us first at admin@rabeauty.co so we can resolve it quickly. Initiating a chargeback or payment dispute without first contacting us, or for an order delivered as described, may be treated as a breach of our Terms & Conditions, and we reserve the right to contest improper disputes and to suspend the associated account.

20. Your Statutory Rights

Nothing in this Policy limits or excludes any rights or remedies you may have under applicable consumer-protection law that cannot be waived. Where mandatory local law provides return, refund, cancellation, or warranty rights that differ from this Policy, those rights apply to the extent required. If any provision of this Policy is found unenforceable, the remaining provisions remain in effect.

21. Contact Us

For any shipping or returns question, or to start a return or report a problem, please reach out:

Ra Beauty LLC 3300 Bee Caves Rd #650-113, Austin, TX 78746 Email: admin@rabeauty.co Web: rabeauty.co · Instagram: @rabeautyco

This Shipping & Returns Policy is part of the Ra Beauty Terms & Conditions. Please review both before placing an order.